Over time, the credit union’s multiple payment channels became fragmented. Members often weren’t sure how their payment had been made, and staff had to work backwards to figure it out. This back-and-forth slowed everything down and created unnecessary manual processing. The situation was even more challenging with indirect loans, where new members needed education on payment options. Leaders needed one clear, simple way for members to pay—while also reducing the workload for employees.
The Challenge
Leaders Credit Union had plenty of payment options—but that was part of the problem. Offering too many choices left members confused and created extra work for staff.
The Solution
MessagePay gave Leaders CU exactly what they were looking for—a single, streamlined system that made payments fast and easy. The integration with their Fiserv core brought every payment method into one place, simplifying the process for both members and staff.
They started with loan payments, then added recurring payment scheduling, credit card payments, and account funding from external financial institutions. The platform’s user-friendly interface meant minimal training for members and employees, while the centralized system cut down on friction and confusion. For the first time, every payment method was consistent, efficient, and easy to track.
The Results
The impact was immediate. Payment volume surged, processes became more efficient, and members had a smoother experience.
Leaders CU is now processing over 8,000 payments each month, totaling more than $4 million—more than double their previous figures. The simplified system has reduced friction for members and freed staff from tedious back-end work, allowing them to focus on more valuable services. In short, one easy platform turned a patchwork payment process into a streamlined success.
See how easy it is to simplify payments and reduce the work for your team
Get a one on one demo and see exactly how MessagePay works, from the first text to the final payment. We’ll walk you through the full experience, answer your questions, and show how it fits into your current system without the usual complexity.
