The inefficiency wasn’t just inconvenient—it was eroding trust. People weren’t leaving the credit union, but they weren’t using the payment system either because it wasn’t easy or reliable. The fees were high, customer service was lacking, and both members and employees wanted something better. Voyage FCU knew they needed a new solution—one that was seamless, user-friendly, and affordable.
The Challenge
Voyage Federal Credit Union’s old payment system was slowing everyone down. Members found it clunky and frustrating, while staff struggled with an interface that made even simple transactions harder than they needed to be.
The Solution
MessagePay checked all the boxes. After a referral from their Fiserv partner, Voyage FCU saw how the platform could simplify payments for both members and staff.
They rolled out loan payments through debit cards and ACH, plus text-based payment reminders that integrated perfectly with their texting service and Fiserv core. The interface was clean, easy to use, and required almost no learning curve. Members appreciated the straightforward process and lower debit card processing costs, while staff enjoyed faster transactions and fewer headaches. The changeover was smooth, thanks to MessagePay’s responsive support team and quick integration.
The Results
The impact was fast and obvious. By the fourth month of using MessagePay, Voyage FCU was already processing more payments than their best month with their old provider.
In less than a year, monthly payment numbers had doubled. Members were happy, operations ran smoother, and the payment experience finally matched the level of service Voyage CU wanted to deliver. As Assistant VP of Operations Chris Harmon put it, “MessagePay has taken a load off our operations, and we’re really thankful we made the switch.”
See how easy it is to simplify payments and reduce the work for your team
Get a one on one demo and see exactly how MessagePay works, from the first text to the final payment. We’ll walk you through the full experience, answer your questions, and show how it fits into your current system without the usual complexity.
