Collections can be uncomfortable. For both the member and the team trying to help them get back on track, it’s often filled with friction, delays, and outdated tools. But what if resolving a past due payment felt as easy as replying to a text?
That’s exactly the kind of experience this new integration between MessagePay and AKUVO is making possible.
The two platforms now work together to deliver a better collections flow—one that’s self-service for the member, and more visible and efficient for the institution behind the scenes.
A smarter approach to past due payments
At the center of this is AKUVO’s Virtual Collector, a digital-first solution that lets borrowers manage delinquent accounts on their own. No phone tag. No complicated forms. Just a secure, guided experience that meets people where they are.
With MessagePay embedded directly into the flow, borrowers can now make payments right from that same interface. No redirects. No waiting. Everything posts and updates in real time inside AKUVO’s platform.
“Embedding our payment technology directly within AKUVO’s Virtual Collector streamlines the entire payment process, making it more user friendly for individuals seeking to quickly resolve their financial obligations,” said Cristiano Pesci, COO at MessagePay. “This is a game changer in how we envision collections should work, promoting faster resolutions and improved customer satisfaction.”
Designed for empathy, built for efficiency
Let’s be honest—no one wants to be in collections. But when it happens, the right tools can make a hard situation feel a little less stressful.
By combining AKUVO’s behavior-driven collections approach with MessagePay’s instant, mobile-friendly payment experience, the result is a process that feels less like a confrontation and more like a conversation.
For institutions, that means faster resolutions, fewer escalations, and better visibility into what’s working and what’s not. For members, it means less shame, more control, and a clear path forward.
As Mike Ruggiero, SVP of Partnerships at AKUVO, put it, “The addition of MessagePay within our Virtual Collector will not only streamline the payment process for consumers but also provide financial institutions with visibility into the entire process. This advancement empowers consumers to manage past due commitments seamlessly, while making financial institutions more efficient in the process.”
A better experience on both sides of the equation
This isn’t just about plugging in another feature. It’s about rethinking the role technology can play in building trust—even when the topic is overdue payments.
If your collections team is looking for a smarter, more human-centered way to help members stay in good standing, this integration is worth a closer look.
Want to see how it works? [Book a demo] and we’ll show you what it looks like in action.
